Shipping & Returns Policy
Every saree we ship carries hours of handwork, so we handle shipping and returns with the same care our weavers put into the loom. This page tells you honestly what to expect — how orders are shipped, when an exchange is genuinely possible, and when it isn't, given the handcrafted nature of our products.
1Shipping timelines
Each saree is quality-checked and packed with care before it leaves our studio. Typical timelines are:
| Stage | Timeline |
|---|---|
| Order processing & quality check | 1–2 business days |
| Dispatch | Within 2–4 business days of order confirmation |
| Delivery — Metro cities | 3–5 business days after dispatch |
| Delivery — Other locations | 5–8 business days after dispatch |
Timelines may extend during festive seasons, weaver holidays, or due to courier delays outside our control. We will always keep you informed if a delay is expected.
2Shipping charges
We offer free shipping across India on all prepaid orders above a threshold shown at checkout. On smaller orders and cash-on-delivery orders, a nominal shipping fee applies and will always be shown clearly before you pay. We currently ship only within India.
3Order tracking
Once your saree is dispatched, you will receive a tracking link via email and WhatsApp. You can also check your order status by writing to us with your order number.
4Unboxing video requirement
5Exchange window & eligibility
Because each saree is a handloom product and not mass-manufactured, our exchange policy is intentionally specific:
- Exchanges can be requested within 7 days of delivery.
- The saree must be unused, unwashed, unaltered, and with all original tags, labels, and packaging intact.
- We currently offer exchange for another product of equal or higher value (with the difference payable), rather than open-ended returns, so that each returned piece can be re-verified by our quality team before it goes back into inventory.
- Minor variation in shade or zari tone due to natural dyeing and hand-weaving, as explained in our Terms of Service, is not treated as a defect and is not eligible for exchange on those grounds alone.
6Non-returnable items
The following are not eligible for return or exchange, unless there is a genuine manufacturing defect:
- Sarees with blouse pieces that have been cut, stitched, or altered as per a custom request.
- Products purchased during clearance or final-sale promotions, clearly marked as such at checkout.
- Items without their original tags, or that show signs of use, perfume, deodorant marks, or washing.
- Any claim raised after the 7-day exchange window has closed.
7How to request an exchange
- Email us at saivastragruga@gmail.com or message us on WhatsApp at +91 86103 62521 with your order number and the reason for the request.
- Attach clear photographs (and your unboxing video, if the request involves damage or a wrong item).
- Our team will review your request within 2 business days and share the next steps, including a return pickup or drop-off address.
- Once we receive the saree back and it clears quality inspection, we will process your exchange or refund.
8Refunds
Refunds are issued in the following cases: order cancelled before dispatch, an approved damage/defect/wrong-item claim, or an item that cannot be exchanged due to being out of stock. Approved refunds are processed to your original payment method within 7–10 business days of approval. Cash-on-delivery order refunds are made via bank transfer or UPI; we will request your account details securely for this purpose.
9Damaged, defective, or wrong item
If your saree arrives damaged in transit, has a genuine weaving or zari defect, or is not what you ordered, please contact us within 48 hours of delivery with your unboxing video and photographs. Once verified, we will offer a free replacement where the design is in stock, or a full refund including original shipping charges.
10Return shipping costs
For approved damage, defect, or wrong-item claims, we bear the cost of return shipping and will arrange a reverse pickup wherever serviceable. For exchanges requested due to a change of mind (size, colour preference, etc.), the customer bears the cost of shipping the item back to us, unless our courier partner offers free reverse pickup in your area.
11Need help?
Our team genuinely wants your saree experience to be a good one. If anything about your order feels off, reach out — we would rather make it right than have you hesitate.
Store AddressMain Road, Jubilee Hills, Hyderabad, Telangana 500033, India
Phone / WhatsApp+91 86103 62521
This policy should be read together with our Terms of Service and Privacy Policy. We may update timelines or processes as our operations grow; the "Last Updated" date above will always reflect the current version.